We want you to feel completely confident when choosing Organic Spa. If something is not right with your order, we are here to help.
You may return most new, unopened items within 30 days of delivery for a refund.
For a change of mind return, products must:
Be unused and unopened
Be in their original packaging
Be in a condition suitable for resale
Once your return is received and inspected, we will process your refund to the original payment method.
Please note:
Organic Spa does not cover shipping costs for change-of-mind returns. You are responsible for the postage costs of returning the item to us. Original shipping costs are non-refundable.
Some items may not be eligible for change-of-mind returns due to hygiene or safety reasons.
All items purchased on sale due to a short expiry date are not eligible for refund or return.
If you receive an incorrect item or if your order arrives damaged or faulty, we will make it right.
In these cases, we will:
Cover the reasonable cost of return shipping, or
Offer a replacement or refund, depending on what is most appropriate and in line with your rights under Australian Consumer Law.
To help us resolve the issue quickly, please get in touch with us as soon as possible with:
Your order number
A description of the issue
Clear photos of the product and packaging (if damaged or incorrect)
customercare@organicspaskincare.com.au
1. Get in touch
Contact our customer care team with your order details and reason for return. We will confirm whether your item is eligible and provide the next steps.
2. Pack your return
Safely package the product(s), including your name, order number and contact details inside the parcel.
3. Send your parcel
Use the return address provided by our team. As mentioned above, for change-of-mind returns, you are responsible for the return shipping costs.
You should expect to receive your refund within approximately 2–4 weeks from the date you lodge your return with the carrier. This timeframe allows for:
Transit time for your parcel to reach our warehouse (around 5–10 business days)
Processing time for our team to inspect and approve your return (around 3–5 business days)
Bank processing time to complete the refund back to your account or card (around 5–10 business days)
In many cases, we're able to complete refunds quickly, but these timeframes are a helpful guide.
If you have not received your refund after this period, please get in touch with your bank or payment provider first, then reach out to us so we can assist.
Nothing in this policy is intended to override your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality.