We want you to feel completely confident when choosing Organic Spa. If something is not right with your order, we are here to help.
You may return most new, unopened items within 30 days of delivery for a refund.
For a change of mind return, products must:
Be unused and unopened
Be in their original packaging
Be in a condition suitable for resale
Once your return is received and inspected, we will process your refund to the original payment method.
Please note:
Organic Spa does not cover shipping costs for change-of-mind returns. You are responsible for the postage costs of returning the item to us. Original shipping costs are non-refundable.
Some items may not be eligible for change-of-mind returns due to hygiene or safety reasons.
All items purchased on sale due to a short expiry date are not eligible for refund or return.
If you receive an incorrect item or if your order arrives damaged or faulty, we will make it right.
In these cases, we will:
Cover the reasonable cost of return shipping, or
Offer a replacement or refund, depending on what is most appropriate and in line with your rights under Australian Consumer Law.
To help us resolve the issue quickly, please get in touch with us as soon as possible with:
Your order number
A description of the issue
Clear photos of the product and packaging (if damaged or incorrect)
info@organicspa.com.au
1. Get in touch
Contact our customer care team with your order details and reason for return. We will confirm whether your item is eligible and provide the next steps.
2. Pack your return
Safely package the product(s), including your name, order number and contact details inside the parcel.
3. Send your parcel
Use the return address provided by our team. As mentioned above, for change-of-mind returns, you are responsible for the return shipping costs.
You should expect to receive your refund within approximately 2–4 weeks from the date you lodge your return with the carrier. This timeframe allows for:
Transit time for your parcel to reach our warehouse (around 5–10 business days)
Processing time for our team to inspect and approve your return (around 3–5 business days)
Bank processing time to complete the refund back to your account or card (around 5–10 business days)
In many cases, we're able to complete refunds quickly, but these timeframes are a helpful guide.
If you have not received your refund after this period, please get in touch with your bank or payment provider first, then reach out to us so we can assist.
Nothing in this policy is intended to override your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality.
This Privacy Policy describes how organicspa.com.au (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@organicspa.com.au or by mail at:
Cawarra, 5 Lucky Ln, Billinudgel NSW 2483, Australia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information".
Device information
Order information
Customer support information
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.
Automatic Decision-Making
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. This includes:
Your Rights
You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the details above.
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.